Delivery

Christmas Delivery

Please note that orders received after 10th December will be delivered as soon as possible, either this year or within 10 working days of our return on 2nd January.

Our offices will close at 4pm on Christmas Eve and reopen on 2nd January.

We are committed to ensuring salt deliveries reach our customers as quickly as possible in the New Year. We’ll keep you updated as we begin planning and routing deliveries.

Thank you for your understanding, and we wish you a wonderful Christmas!

Hydroworks Softener Salt delivery area

We deliver Water Softener Salt, FREE within our day-to-day operating areas of Kent, Sussex, East Surrey and SE London.

The following delivery postcode areas apply:

This is our free delivery area for water softener salt and washing powder – please refer to this page for the exact list of postcodes we deliver to for free. We do not deliver water softener salt and washing powder outside of this area.

• All BN postcodes, including; Brighton, Hove, Lewes, Eastbourne, Ditchling, Eastbourne, Seaford, Worthing, Henfield, Steyning and Hailsham.
  
  
• Bromley: BR
  
  
• Croydon: CR0, 2, 3, 5, 6, 7, 8
  
  
• All CT postcodes, including; Canterbury, Whitstable, Herne Bay, Birchington, Westgate-on-sea, Margate, Broadstairs, Ramsgate, Dover, Folkstone, Aylesham, Sturry, Ash, Sandwich and Hythe.
  
  
• All DA postcodes, including; Dartford, Longfield, Bexley, Bexleyheath, Erith and Greenhithe.
  
  
• Kingston upon Thames: KT20 5, KT20 6, KT20 7
  
  
• Rochester: ME
  
  
• All RH postcodes, including; Dorking, Crawley, Horley, Horsham, Haywards Heath, Burgess Hill, Cuckfield, Reigate and Redhill.
  
  
• Sutton: SM7 1, SM7 2, SM7 3
  
  
• South East London: SE2, 3, 4, 5, 6, 7, 8, 9, 10, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28
  
  
• All TN postcodes, including; Sevenoaks, Tunbridge Wells, Wadhurst, Crowborough, Hartfield, Edenbridge, Tonbridge, Ashford, Hastings, Battle, Bexhill, Staplehurst and Tenterden.
  
  

Our service includes FREE delivery to your home, where we will put your salt neatly away in your preferred location.

On request, we will refill your water softener for you and do a FREE health check the softener's performance to ensure it is producing beautifully softened water.

How long will my order take to be delivered?

Day-to-Day Working area:

In most cases, please allow up to 10 working days from the date of your order for delivery.

Less Frequently visited areas:

For the following postcodes only, please allow up to 20 working days from the date of your order for delivery: 

BN20, BN21, BN22, BN23, BN24, BN25, BN26, BN27, ME3-0, ME3-7, ME3-8, ME3-9, TN21-0, TN21-8, TN21-9, TN28-8, TN29-0, TN29-9, TN31-6, TN31-7, TN32-5, TN33-0, TN33-9, TN34-1, TN34-2, TN34-3, TN35-4, TN35-5, TN36-4, TN37-6, TN37-7, TN38-0, TN38-8, TN38-9, TN39-3, TN39-4, TN39-5, TN40-1, TN40-2

Need it sooner?  We'll do our very best for you!  Call us for urgent delivery on 0800 999 4117.

Delivery is Monday to Friday (excluding bank holidays), typically between the hours of 9am – 5pm.

We will phone or email you the working day before to confirm when that will be.

My helpful delivery team will also phone you on the delivery day itself to confirm a more accurate arrival time.

Please note:

• We do not deliver salt outside these postcode areas.
  
  
• While we will deliver salt or service your softener within the London congestion zone, the congestion charge will apply.
  
  

UK Delivery

All other items are available for mainland UK delivery.

Water Hardness Test Tablets – free postage.

Installation Kits and all kitchen taps – courier charges will apply. We will inform you accordingly once we receive your order.

Please allow up to 3 working days for your delivery.

Do you live in an Apartment block?

Apartment block accessibility is increasingly challenging, leading to additional on-site charges which we don't wish our clients to incur.

For residents in apartment blocks, we will confirm your order once we assess delivery feasibility.

This assessment includes confirming convenient parking at the entrance without the risk of parking costs or penalties, and ensuring smooth and swift salt delivery to your apartment.  Sometimes apartments are many floors up, through multiple fire doors, and these deliveries become unfeasible as we end up on-site longer than permitted parking times, resulting in fines.

In some cases, we may need to leave your salt in the lobby downstairs; rest assured, we will communicate this to you promptly.  If we need to leave your salt in the lobby, we cannot be responsible for any losses that may be incurred.

If, for any reason, we are unable to deliver your salt, we will inform you promptly and provide a full refund for your order.